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Terms & Conditions

A legal disclaimer

1. Introduction

Welcome to PerkStation.online (“PerkStation”, “we”, “us”, “our”). We deliver unattended retail services, including vending machines and micro-market installations (“Services”) to businesses across the UK. These Terms & Conditions (“T&C”) govern your use of our website, machines, apps, and Services. Please read carefully.

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2. Who These Apply To

  • Business Clients (companies/sites hosting PerkStation).

  • End Users (employees, visitors, customers purchasing goods from our machines).

  • Site Administrators responsible for internal HR and operational coordination.

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3. Service Scope & Machine Use

  • We install, stock, service, and maintain machines at your site.

  • Business Clients agree to provide clear, secure access and maintain power/Wi‑Fi connectivity.

  • Use of machines must follow our onsite and app-based instructions. Misuse or attempt to tamper voids warranty and may lead to replacement charges.

  • HR-managed staff usage: businesses should inform employees of proper use and purchasing rules.

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4. Ordering, Pricing & Payment

  • End-user purchases: processed directly via card, app, or NFC using vending machines. Prices include VAT and are displayed.

  • Business Clients: invoiced monthly for machine availability, servicing, restocking, and optional admin services—billed on the 1st of each month, payable within 30 days.

  • We may adjust pricing and pass on changes to VAT legislation with 14 days’ notice to clients.

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5. Distance Sales & Cancellation (Web/App Orders)

  • For web/app orders by Consumers (e.g., workplace delivery of bulk snacks):

    • 14-day cancellation right from purchase date, per Consumer Contracts Regulations 2013.

    • Cancellation through our site. Refunds issued within 14 days upon receipt of goods.

    • Returned items must be sealed and undamaged; return costs are borne by the customer unless goods are faulty.

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6. Faulty or Damaged Goods

  • Per Consumer Rights Act 2015:

    • Within 30 days: full refund if goods are faulty/misdescribed.

    • 31–180 days: repair or replacement; refund if not feasible.

    • 6 years (5 in Scotland): consumer burden to show product fault at purchase.

  • Business Clients must notify us promptly of site-level issues to mitigate liability and ensure service continuity.

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7. Refunds & Disputes

  • End-user vending transactions are final unless directed by law (e.g. defective item).

  • Business Client invoices may be disputed within 14 days; late payments incur interest at statutory rates.

  • Faulty goods refunds processed within 14 days of confirmation.

  • Bulk or software-as-a-service add-ons (e.g. central usage analytics) have custom refund policies.

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8. HR & Workforce Compliance

  • As part of our onboarding, we work with your HR/Facilities team to define:

    • Responsible staff contacts for inventory/incident management.

    • Training for employees on allergen safety and usage best practices.

    • Accommodation for dietary needs (e.g., allergen labelling, healthy food options).

  • Regarding employee purchase data:

    • We do not share personal consumption data with the employer unless consented or legally required.

    • Corporate accounts/reporting are anonymized by default per GDPR.

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9. Data Protection & Privacy

  • Our handling of personal data and payment info fully complies with GDPR and the UK Data Protection Act.

  • We encrypt all sensitive data in transit and storage.

  • Business Clients receive machine performance analytics (e.g., sales volume, popular products); data is aggregated and anonymized unless custom profiling is contracted.

  • Employees should refer to their employer’s internal HR Privacy Notice for per-machine usage rights and consent details.

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10. Food Safety & Allergen Compliance

  • We adhere to the Food Safety Act 1990 and Food Information Regulations 2014.

  • All products are labelled with clear allergen and nutritional information.

  • Clients must support routine inspections by local authorities and follow our food handling guidance.

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11. Intellectual Property

  • All IP rights to hardware, software, site content, and branding belong to PerkStation.

  • Clients and end-users may not replicate or reverse-engineer our systems.

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12. Liability & Exclusions

  • Liability is limited to the total charges under service agreements, excluding liability for personal injury or death caused by negligence.

  • We’re not responsible for indirect or consequential damages (e.g., business interruption, loss of employee productivity).

  • Clients are expected to have relevant insurance for workplace premises and equipment.

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13. Force Majeure

  • Not liable for failure to deliver services due to unforeseeable events beyond reasonable control (e.g., force majeure, utility outages, transport disruption).

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14. Amendments to Terms

  • We may update these T&C with 30 days’ notice, communicated via email or client dashboard.

  • Continued use after changes confirms acceptance.

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15. Governing Law & Dispute Resolution

  • These T&C are governed by English law.

  • Disputes resolved through amicable negotiation via client relationship managers or HR points of contact.

  • Failing resolution, issues may be referred to UK courts or arbitration under specified contract clauses.

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16. Contact & Support

If you'd like to discuss implementation, HR training, pricing queries, or wish to raise a concern, please contact:

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