Maintenance and Servicing

Q: How often do vending machines require maintenance? A: Our vending machines are designed for reliability with scheduled maintenance every 4-6 weeks. This includes cleaning, restocking, cash collection, and performance checks. Emergency maintenance is available 24/7 through our support line (03330150487). Regular maintenance ensures 99%+ uptime and optimal performance for your workplace.

Q: What's included in your maintenance service? A: Our comprehensive maintenance includes: thorough cleaning of internal and external components, software updates, coin mechanism servicing, bill acceptor maintenance, temperature calibration for refrigerated units, and detailed performance reporting. We also provide preventive maintenance to identify potential issues before they affect service.

Restocking and Inventory Management

Q: How do you determine what products to stock in our machine? A: We analyze your workplace demographics, conduct employee surveys, and review sales data to create a tailored product mix. Our smart vending systems track purchasing patterns, allowing us to optimize inventory based on actual consumption. We regularly review and adjust selections to maintain high satisfaction and turnover rates.

Q: How frequently is the machine restocked? A: Restocking frequency depends on usage patterns, typically ranging from weekly to bi-weekly for high-traffic locations. Our smart monitoring systems alert us when inventory levels are low, ensuring products are always available. We coordinate restocking schedules to minimize workplace disruption, often during off-peak hours.

Q: Can employees request specific products? A: Absolutely! We encourage feedback and regularly accommodate popular requests. Employees can submit suggestions through our customer portal or directly to your facility manager. We evaluate requests based on demand potential, shelf life, and compatibility with our vending systems.

Technical Support and Troubleshooting

Q: What should we do if the vending machine isn't working properly? A: First, check if the machine is properly plugged in and the display is functioning. For payment issues, try different payment methods. If problems persist, contact our technical support at jason@perkstation.com or 03330150487. Include your machine location and a description of the issue. Our response time for technical issues is typically within 4 hours during business hours.

Q: What payment methods do your machines accept? A: Our smart vending solutions accept cash, contactless cards, mobile payments (Apple Pay, Google Pay), and employee ID cards where integrated with your existing systems. All transactions are secure and encrypted. Payment system issues are rare, but our technical team can resolve them quickly when they occur.

Installation and Setup Process

Q: How long does installation take and what's required from our end? A: Standard installation takes 2-4 hours depending on machine type and location requirements. We need access to a standard electrical outlet and adequate floor space (dimensions provided during consultation). Our team handles all setup, testing, and initial stocking. We'll also provide brief training for your designated facility contacts.

Q: Do you provide training for our staff? A: Yes, we provide comprehensive training for designated facility managers or administrators. This covers basic troubleshooting, reporting issues, and understanding machine operations. We also provide user guides and quick-reference materials for common questions your employees might have.

Service and Support

Q: What are your response times for service calls? A: Emergency service calls (machine completely non-functional) receive response within 4 hours during business hours, with next-day service for non-emergency issues. Our goal is to minimize any disruption to your workplace convenience. For urgent matters outside business hours, our emergency line ensures rapid response.

Q: How do we report issues or request changes? A: Contact us directly at jason@perkstation.com or 03330150487 for immediate assistance. For non-urgent requests, you can also use our online portal. We maintain detailed service records for each location and provide regular performance reports to help optimize your vending solution.